Due to some unavoidable reasons, the Ahmedabad Mumbai Tejas Express was delayed by more than an hour, for which the Indian Railway Catering and Tourism Corporation (IRCTC) will be compensating the passengers.
This is not new for the IRCTC, as previously when a Lucknow Delhi Tejas Express was delayed, the national transporter made sure that all the passengers were compensated.
For more details about the refund, read on!
IRCTC To Compensate Passengers For Delay of Ahmedabad Mumbai Tejas Express
The IRCTC has declared that all the passengers traveling on the Ahmedabad Mumbai Tejas Express will be refunded an amount of Rs. 100 each for a delay of more than an hour. Around 630 passengers who traveled to Mumbai (of 849) will be compensated with this amount.
This is the second privately run train by the IRCTC, after the Lucknow Delhi Tejas Express, and it was launched on January 19. On Wednesday afternoon, the train was delayed by over an hour while it was entering Mumbai. The train reached its station, the Mumbai Central station, with a delay of around 1 hour and 30 minutes.
Why Was The Train Delayed?
As per the railway officials, the Ahmedabad Mumbai Tejas Express started from Ahmedabad at 6.42 am, which is in fact 2 minutes late, and was meant to reach Mumbai by 1.10 pm. However, the train arrived at Mumbai Central at 2.36 pm, which is a delay of more than an hour.
The reason behind the delay is that the Tejas Express and some other suburban and outstation trains were halted due to a technical issue between the Bhayander and Dahisar stations on the outskirts of Mumbai.
The spokesperson of the Western Railway confirmed, “…the OHE (Overhead Equipment) on UP fast line between Dahisar and Bhayander did not hold power from 12.15 hrs. It was restored between Dahisar- Mira Road at 12.30 hrs and between Mira Road and Bhayander at 13.35 hrs.”
Additionally, a minimum of 8 suburban trains were canceled due to this.
How To Claim Compensation?
An IRCTC spokesperson confirmed the news and said that the passengers will have to apply as per the refund policy put in place by the IRCTC. After the necessary verification, the passengers will be given a refund.
The cancellation policy of IRCTC states that for a delay of more than an hour, Rs. 100 will be paid and if the delay is more than 2 hours, Rs. 250 will be paid as compensation. Passengers can claim the compensation by calling at 18002665844 or sending email to firstname.lastname@example.org. They will also be required to produce a canceled cheque, PNR details, and Certificate of Insurance (COI) number.