E-wallets to resolve complaints via internal ombudsman

October 5, 2019

Large pre-paid instrument (PPI) issuers will now have to set up an internal ombudsman to address customers’ grievances. The Reserve Bank of India (RBI), through its Statement on Developmental and Regulatory Policies (issued on October 4), has directed that large non-bank PPI issuers should have an internal ombudsman scheme to strengthen the grievance redressal process of these payment entities. Paytm Wallet and PhonePe Wallet are some examples of pre-paid instruments….

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After carpooling, redBus launches bikepooling service under rPool

October 5, 2019

Amidst rapid growth of bike taxi and bike-sharing or rental platforms in India, bikepooling has almost lost its significance in the market. Lack of ride availability, improper technology interface, safety and decline in investors’ interest are core reasons behind shut down of several carpooling service providers as well as bikepooling apps. While commuters hardly use any app solely focused on bikepooling space, Quick Ride, SRide, ePoolers are offering a combo…

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